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New User Questions List of Categories
- How does virtualCART work?
- How do I sign up?
- What do the orders I receive through virtualCART look like?
- Why are some or all digits of the credit card number missing from the emailed
order?
- I have a merchant account and a credit card machine. Will I still use that to get paid for the orders I get through virtualCART?
- Is there a limit to the number of items I can have for sale at my website,
or any extra charge if I have a large product line?
- I had a customer call me who said they placed an order, but I have not received
the email yet. What's wrong with your mail server?
- I really like the cart. Can I buy my own copy?
- Am I charged a "per transaction" fee?
- Do I have to register upfront, or contact anyone at virtualCART to start using the
cart?
- Do I need my own credit card merchant account to accept credit cards over the
internet?
- What is the "no risk" policy at virtualCART?
- My second statement of account came due too soon. Why is that?
- How long does it take to get a test page of my products working?
- My web server does not allow cgi programs, can I still use virtualCART?
- What type of server does virtualCART run on, and how is it hooked to the internet?
- What if I get stuck trying to get things working?
- What is to stop someone from from saving one of my pages to disk, changing a
price, and putting an item in the cart with a lower price?
- If I want to copy your html files in the sample pages, how do I do that so that
I can edit them later on my computer? And does that work for any site?
- Is it possible to download the selected text or html code from your site
rather than a whole page?
- I don't have my website yet. Can I get started without one?
- I am going to change my website/domain name address soon. Is it possible to
install your shopping cart and use it, then later change the website/domain
name address (URL)? Or do I need a permanent URL?
- Where do I download the graphic files that were mentioned on Step 3 of the
Setup Guide?
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How does virtualCART work?
You have your website anywhere on the Internet containing your products. You add our html
tags to your pages. When customers click "add to cart", the product information is
tracked on our server. When they click "check out", the order is checked for correct
field entry, and sent to you via email. You then process the order as if it were a
conventional phone order.
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How do I sign up?
Visit the setup guide.
Step one has a link to our account configuration form. When you have filled out this form, you've
effectively signed up, and your account is created.
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What do the orders I receive through virtualCART look like?
They are nicely formatted, summarized and itemized. They are suitable for filing,
and also make great invoices to include in the box you send your customer. You can
see an example here.
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Why are some or all digits of the credit card number missing from the emailed
order?
They are stripped for security since email is non-secure. You retrieve those
digits at: https://www.cartserver.com/sc/lastsix.html
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I have a merchant account and a credit card machine. Will I still use that to get paid for the orders I get through virtualCART?
You may do that if you wish. By default, virtualCART sends the order information
to you for processing the charges as you are accustomed.
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Is there a limit to the number of items I can have for sale at my website,
or any extra charge if I have a large product line?
No. Since the cartserver only sees items a shopper actually adds to the cart, the
number of items you are selling is not relevant. This is a significant advantage
over our competitors who charge extra if you grow your product line.
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I had a customer call me who said they placed an order, but I have not received
the email yet. What's wrong with your mail server?
Nothing. We attempt to deliver orders as soon as they occur, but deliveries are
sometimes deferred or rejected by your ISP's (Internet Service Provider) mail
server. If they are simply deferred, we queue them for later attempts. If rejected,
we cannot attempt automatic re-delivery. When this happens, we will make an effort
to notify you, but your primary source of investigating these problems is this page:
https://www.cartserver.com/sc/lastsix.html
There you can view a listing of all your orders and have copies remailed to you.
If they still do not arrive, you can be pretty sure there is a problem with your
email address. This should be investigated with your ISP and resolved asap. It is
imperative you have a functional email address at all times. In the interim, you
may wish to Reconfigure your virtualCART account with a different email address
and try again.
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I really like the cart. Can I buy my own copy?
No. We are set-up as a service, and that model works well for both us and our
customers. They bypass all the hassles of tinkering with CGI, plus get all the
benefits of "no effort" upgrade. Since our server is faster than virtually all
our customer's servers, you receive better performance.
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Am I charged a "per transaction" fee?
No, not for virtualCART orders. Success costs nothing extra at virtualCART. You pay
one low rate, and all virtualCART features are included. (virtualCART service does not
include Credit card merchant accounts).
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Do I have to register upfront, or contact anyone at virtualCART to start using the
cart?
No. You can configure a cart, add the html tags to your pages, and be up and
running all without contacting anyone. This level of automation helps two ways; no
waiting around for someone to "turn you on", and the self-serve method is so efficient
that we can offer the virtualCART for a very small fee, which includes the cost of the
"secure" server.
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Do I need my own credit card merchant account to accept credit cards over the
internet?
Yes. You will always need this, with any system or service you set up on the web
if you wish to accept credit cards. If you already have a merchant account and
a method you are currently using to run charges, you are welcome to continue to
use that account/method with virtualCART. There is no need to switch merchant
accounts or to use any sort of "realtime" processing if you have no desire to do so.
If you need a credit card merchant account, and are a US client, or have
US accounts,
Cardservice International
can get you set up quickly, and at a reasonable cost.
Like virtualCART, a low fee does not mean you get less, it just means you pay less.
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What is the "no risk" policy at virtualCART?
We offer a month of "no risk" service. When you create your account, you will
receive an invoice via email. You will then have thirty days to evaluate virtualCART
and remit payment or decline service. If you decide virtualCART isn't a good fit for
you, simply cancel and pay nothing. No risk at all, except your time to try our system.
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My second statement of account came due too soon. Why is that?
We bill all trial accounts 30 days in arrears so clients receive the maximum
time (a bit over a month) to decide if they wish to use our service before
sending payment. When you become a paid subscriber, our system switches you
to advance payment, as is common in subscriptions/utilities, etc. In effect,
your bill appears to come too soon although no time is actually lost.
We realize that the system may seem a little confusing, but it was devised with
your convenience in mind, to allow you time to make your decision.
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How long does it take to get a test page of my products working?
If you have moderate html experience, you can read the step-by-step guide and
fill out the cart configuration form in about forty minutes. Don't agonize too much
over the configuration form since it is easy to change your settings. Have fun with
it!
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My web server does not allow cgi programs, can I still use virtualCART?
Yes. All CGI is executed on our server. All you need are standard html pages.
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What type of server does virtualCART run on, and how is it hooked to the internet?
The main cartserver is a dedicated system with a superfast Intel Xeon Server processor,
512MB memory, and 10,020 rpm (5.6ms avg seek!) disk drives. It runs FreeBSD Unix,
the most stable web server OS in the world, and is hooked to the web through multiple
T3 connections at Pair Networks. You should realize that this is NOT a multi-user
rental machine where the cart competes with other people's web pages for processing power.
It runs on its own hardware, and spends most of its time waiting around for YOUR customer
to put something in their cart, and then responds very quickly.
The cartserver is supported by two other dedicated servers for outbound email, graphic
file serving, and other ancillary services. One of the two can also serve as the
alternate cartserver in certain situations.
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What if I get stuck trying to get things working?
Don't get frustrated, get help! We offer a reasonable amount of free application
assistance through email support. We want you to be successful. Email us at
support@virtualcart.com
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What is to stop someone from from saving one of my pages to disk, changing a
price, and putting an item in the cart with a lower price?
We have a system in place that checks to see what URL products come into your
carts from. If they don't come from your site, a warning will be placed into your
received order along with the URL of the origin so you can determine if there is a
problem.
To be absolutely safe, always enter your orders into your computer by part
number, and calculate your own prices. Treat this information as you would an email
order or a paper order form. Shoppers make errors...sometimes on purpose.
virtualCART reduces these errors, but cannot eliminate them. Heed this message
when it appears in any order you receive:
Warning! A page was submitted from an unfamiliar URL: (the URL being referenced)
or
Probable local file submit or browser location bar manipulation. Double check prices.
This may indicate shopper tampering. If this URL is under
your control, you should add its domain name to the trusted
list of your account configuration form at URL:
http://www.cartserver.com/config/b-config-b.html
More info at: http://www.cartserver.com/sc/trusted.txt
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If I want to copy your html files in the sample pages, how do I do that so that
I can edit them later on my computer? And does that work for any site?
With the page loaded in Netscape, pull down file...save as... then pick a
folder on your computer to save the file in. Edit resulting file with any text
editor. Images will likely break since they are "relative" references. To save
the images also, put mouse over picture, click and hold with right button,
and select "save as", then put in same folder (directory) as the html you
saved. Yes, it works for any page.
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Is it possible to download the selected text or html code from your site
rather than a whole page?
You can cut and paste whatever you want. On a given page, if you want to save
a paragraph or two, Just use your left mouse button (hold it down) to highlight
the text you want, then hit <ctrl>c (hold down control...hit c). That will
"copy" it. Then you can open up an Editor (Notepad?), and hit <ctrl>v to paste
it into your edit window. (This ia solely for use with virtualCART as a client
of our services. All other use is strictly forbidden).For saving examples, you can do a "view document source" or similar to see the
actual codes, and you can copy/paste as above. Almost all applications support
copy/paste.
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I don't have my website yet. Can I get started without one?
Yes. Just save a demo page to your local disk, and edit it to contain your
specific information. To test it with Netscape, do a file...open file, and select
your html filename. You can do all your testing right on your own system. For
the shopping cart to work, you must be connected on-line to your ISP.
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I am going to change my website/domain name address soon. Is it possible to
install your shopping cart and use it, then later change the website/domain
name address (URL)? Or do I need a permanent URL?
You do not need a permanent URL, or in fact, any URL at all for testing
purposes. The tie that binds your pages to your cart account is the cart-id
embedded in your pages.
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Where do I download the graphic files that were mentioned on Step 3 of the
Setup Guide?
Visit the Theme Library
page, then click on one of the graphics in the color scheme you like best. Go to the page
containing them all. From that point, just do a RIGHT click, then "save image
as..." to save to your local drive with your other gifs.
Keep in mind that you can always substitute your own graphics in place of
any of ours for a fully custom look.
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